About Us

Awards
 

Just The Ticket is a multi-award-winning Travel Company, across a wide range of specialist products, including Far East, Australasia and USA.

We have also been recognised by major Airlines for productivity, creativity and specialist areas for more than 30 years.

 

Background

Background
 

Just The Ticket have been established since 1986 and are a fully bonded member of the Civil Aviation bonding scheme ATOL, Licence Number 3196.
We are also a member of the International Air Transportation Association, IATA Licence Number No. 91235410.

Our Journey began, as a stand-alone Flight only Agent, contracting Air Fares on behalf of the Travel Industry and local Companies,
hence our name, Just The Ticket.

As our business developed, we, incorporated Hotels, Car Hire and all other travel ancillary services, enabling our Company to tailor make itineraries at very competitive rates.

In the early 1990's, Just The Ticket diversed into Corporate Travel, Meetings and Events and have been working ever since, in providing Corporate Companies,
with a Tailor-made Travel solution. We work with SME's, Blue Chip Companies, in a whole range of diverse sectors.

Our Company has extensive experience, in the meeting and Events area and have been organising meeting and events for over 30 Years. This could be a small meeting room for two, to a fully managed conference for 500. We have organised meetings and events across the globe, to include the UK, Europe, Far East, USA and Australia.

Having over 30 Years’ experience, in negotiating rates with our Global partners, enables us to provide our clients, with some of the lowest prices available in today’s highly competitive market.

As an independent Company, we have the flexibility to adapt to our clients’ needs at a fast pace, without losing sight of the need to stay competitive and providing a very high level of service.

Our Company also provide our clients, with an independent Travel solution for their personal needs, including, Car Hire, Hotels, City Breaks, Round the World Air Fares, Eurotunnel, Eurostar and Fly-Drive.

We also provide tailor made Holidays and have specialist products, which include our online brochures in conjunction with Travel 2, where you will find an enormous choice of Long-Haul Holidays.

Our Company prides itself on the service levels we maintain and the friendly team of highly professional staff we employ. You will not be disappointed when using our services.

Our offices are conveniently situated in central London and we welcome clients to visit our office in person. We hope you enjoy your visit to our website and look forward to handling your travel arrangements.

 

Booking Conditions

Booking Conditions
 

Welcome to Fares Fair Booking Conditions

The aim here is to state the conditions we have set out to ensure the booking procedure runs smoothly. It is important that you read this section thoroughly before making a reservation on our website (on-line) or via Telephone or email (off-line) You may also find it useful to print this page so that you have these conditions to hand.

(ON-LINE) BOOKING CONDITIONS. RESERVATIONS MADE VIA OUR WEBSITE


1. Full Payment will be deducted from Your Credit/Debit Card at the time of making your on-line reservation. This will be debited for all named persons contained in the reservation.

2. In making an on-line reservation or any service contained within our web-site it is assumed that you have checked for Visa requirements for both your destination and Transit points, checked for Medical requirements and are aware of the need for Travel Insurance to cover against Medical illness abroad and cancellation due to medical reasons, for all persons contained within the reservation.

3. In most cases Air fares cannot be changed and a date change will be treated as a cancellation and may result in 100% cancellation charges being applied. There may be certain services such as Car Hire that may permit a date change or cancellation at a charge, this will depend on the conditions of the service provider and the type of service being booked. Before making a reservation, make sure you are fully conversant with the cancellation and amendment charges that will be applied should you need to change or cancel your reservation. For further information please contact our office.

4. Prices shown are guaranteed once a reservation reference has been given and your Credit/Debit Card transaction has been completed. It is sometimes a requirement of certain Banks, for us to obtain further information from the Cardholder such as identification. Should this situation occur you will be contacted by one of our Internet reservation team. In the event of your Credit/Debit card being unable to be processed, you will be contacted and offered an alternative way to pay for your reservation.  

5. Airline schedules are subject to change and withdrawal without notice and we take no responsibility for this occurrence, where this occurs, you will be subject to the conditions of the carrier in relation to altering your reservation or requesting a refund.

6.Travel documents are despatched 10-14 days prior to departure by First Class Mail. We will gladly keep your documents in our office for collection. We can forward your Tickets by Business Post (Secured Mail) at a charge of £5.00.

7. We take no responsibility for reservations that have not been completed without receiving a booking reference. If you are unsure at any time in the reservation process as to whether your transaction has been completed, you should telephone our Internet reservation team, to check that the transaction is complete and obtain the booking reference number.

8. It is a condition that you reconfirm all onward and return flights, no later than 72 hours prior to departure; this will avoid cancellation of booked seats and will update you on schedule changes.

These are our general conditions of sale and others may apply, including the Airline with whom you are travelling. Please contact our office for these or any further information you require.
 

(OFF-LINE) BOOKING CONDITIONS. RESERVATIONS MADE BY EMAIL, TELEPHONE OR IN PERSON

1. Where an operator accepts a deposit this will be non-refundable, deposits are generally accepted up to 8 weeks prior to departure and if booking within 8 weeks full payment will be required.
 
2. All balances are due no later than the date shown on your invoice; late payment may result in your booking being cancelled or an increase in cost.

3. We must be furnished with an address, whereby we can forward you an invoice and any other important information.

4. Airfares are subject to change without notice, unless full payment has been made, whereby we will guarantee your Air fare subject to Government changes in the law relating to Taxes.

5. Airline schedules are subject to change and withdrawal without notice and we take no responsibility for this occurrence, where this occurs, you will be subject to the conditions of the carrier in relation to altering your reservation or requesting a refund. 

6.Travel documents are despatched 10-14 days prior to departure by First Class Mail. We will gladly keep your documents in our office for collection. We can forward your Tickets by Business Post (Secured Mail) at a charge of £5.00.

7. All fares are discounted for cash, cheque or debit card payment. 
 
8. Cheque payment requires 7 working days clearance. On payment of a further £15.00 a special clearance may be arranged, reducing this period to 3 working days. Cheques that are returned to our office unpaid, will be subject to a £20.00 administration charge irrespective of whether your Bank imposes their own administration fee.

9. It is a condition that you reconfirm all onward and return flights, no later than 72 hours prior to departure, this will avoid cancellation of booked seats and will update you on schedule changes.

10. By requesting information from our website it will be an acknowledgement that you have read our Travel Tips, booking conditions and acted upon any requirements that are relevant to you, or to any member of your party. Where time permits, we will also provide this information in hard copy, sent with your confirmation Invoice.

11. Cancellation and amendment charges apply to all documents purchased through our Agency. Some in particular are totally non-refundable or changeable. We therefore strongly recommend that Travel Insurance be purchased at the time of booking.

For further information regarding cancellation or amendment charges relating to the ticket or other services you have purchased please contact our office.

 

Corporate Social Responsibility

Corporate Social Responsibility
 

Just The Ticket is a responsible business, that meets the highest standards of ethics and professionalism.

Our company’s social responsibility falls under two categories: compliance and proactiveness. Compliance refers to our company’s commitment to legality and willingness to observe community values. Proactiveness is every initiative to promote human rights, help communities and protect our natural environment.

Our company will:

 

Business ethics

We’ll always conduct business with integrity and respect to human rights. We’ll promote:

 

Protecting the environment

Our company recognises the need to protect the natural environment. Keeping our environment clean and unpolluted is a benefit to all. We’ll always follow best practices.

 

Protecting people

We’ll ensure that we:

 

Human rights

Our company is dedicated to protecting human rights. We are a committed equal opportunity employer and will abide by all fair labour practices. We’ll ensure that our activities do not directly or indirectly violate human rights in any country (e.g. forced labour).

 

Proactiveness

 

Preserving the environment

Apart from legal obligations, our company will proactively protect the environment. Examples of relevant activities include:

 

Recycling

 

Learning

We will actively invest in R&D. We will be open to suggestions and listen carefully to ideas. Our company will try to continuously improve the way it operates.

 

Our Team

Our Team
 

Just The Ticket employs a highly trained team of professionals, providing a high quality tailor made service to the corporate Traveller. Our team is the secret to our success.

Each of our employees are individuals in their own right, but together they are what makes Just The Ticket such a rewarding place to work.

Our team are a talented group with a shared vision, of delivering consistently great results for our clients.

 

Our Clients

Our Clients
 

A true partnership is a two-way street — ideas and information flow openly and regularly, based on a foundation of mutual trust and respect for one another’s expertise — and our clients embrace this philosophy. The best and most productive relationships are synergistic and goal-oriented, and a long-term relationship has the value add of deep-rooted industry and company knowledge and relationships.

Our client list speaks for itself. Since our earliest days, we’ve represented everything from start-ups to Blue Chip Companies, with that same partnership approach and dedication at the core of every engagement. Since 1986, our core values have been Trust, Service, exceeding client expectations, all of which has enabled us to achieve great results, building lasting relationships and are still working with Companies that traded with us on the day of inception.

 

Our Guarantee

Our Guarantee
 

 

Licence Number 3196

https://www.caa.co.uk/atol-protection/check-an-atol/atol-holder-search/

The Civil Aviation Authority regulate the finances and fitness of travel organisers selling flights and package holidays in the UK.

Manage the UK’s largest system of consumer protection for travellers, Air Travel Organisers’ Licensing or “ATOL”;

License UK airlines and enforce European Council requirements in relation to their finances, nationality, liability to passengers for death or injury and insurance;

Enforce certain other legal requirements and codes of practice for protection of airlines’ customers

Don't let your holiday plans backfire.

If you're booking your own flights & accommodation beware. You may be unprotected if things go wrong. You could lose your money or be stuck somewhere without a flight home if your operator goes bust.

Only ATOL will refund you or get you home. When you're on-line check to see that your air holiday is ATOL protected.

28 million people every year do.  Why not you?

 

Testimonials

Testimonials
 

Customer service is very important to our Company and we are pleased to list our customer comments below.

We only discovered your company by chance and we are so delighted with your service we have recommended you to all our friends

Reading

Our son has recently returned from the Gap year that you organised for him and knowing that he would not have time to write you in person, we would like to say what a wonderful organisation Just The Ticket is and how your staff are a credit to your company. Having made several changes to his journey and sometimes in very difficult circumstances, you were always there to assist and nothing was too much trouble. My husband and myself last used your company in 1993 when we travelled on a Royal Caribbean cruise and we are delighted that you are still offering the same service to your customers so many years later. Thankyou again to all of you

Penzance

Thankyou for your excellent service with our group Holiday to Florida, your enthusiasm and professionalism made this a wonderful experience

Cambridge

If only there were more Agents like you it would make travel so much simpler

London

We would like to say a big thankyou to your company for the way in which you assisted our family when we had a medical crisis abroad, without your assistance I do not know what we would have done

Bristol

Just The Ticket helped our company establish a Corporate Travel Policy and saved us fortunes on our travel spend

London

When we were told by your company there was a British Airways strike this weekend and that you had already booked us alternative Flights, it proves that customer care is still around, thankyou to all your staff that spent the time re organising our trip, we will certainly be booking with you again

Oxford

We have recently returned from a surprise 40th Birthday Party in Tenerife, which was a recommendation by your Company, I would like to say how much we enjoyed the trip and the extras that you organised such as the Car Parking, Transfers and the pre booking of the Private Party you organised, the Hotel was absolutely fantastic, my wife will remember this trip for many years to come and I would just like to say that your Company showed such care when organising this trip and would not have any hesitation in using your services in the future

Hemel Hempstead

We have now been working with Just The Ticket for some 15 Years for our Corporate Travel Services and have found your staff both knowledgeable, helpful and very hard working. I am pleased to provide you with a Testimonial for your website and any one reading this can be assured that Just The Ticket offer a fantastic service. Our Company are very demanding and the staff at Just The Ticket are always helpful, keen to assist and are a very professional Travel Company

London

I have just booked my trip to Australia with Just The Ticket  and would like to thank you for the advice and assistance you gave me. I am 21 years of age and travelling on a 6 Month working visa, your help and assistance was very impressive.  I found you on the Internet and it was great that I was able to call into your office in Central London and speak to a human being, I will be recommending you to my friends.

London

Is this the best travel agent in London? Well I’ve been using them for 15 years and I’ve recommended them to dozens of people and my experience, and theirs, is unequivocally, yes!

They deliver prices that are usually the same as you can get on the Internet. So what? I hear you say. Well the “what” is as follows… if you need to change your booking or if something just goes wrong with your itinerary they’re absolutely brilliant! Doug Simm, the owner/manager gets my prize as the most helpful, patient and genuinely useful person I’ve used in any business… anywhere. Nothing’s too much trouble, your problem is his problem, and he just sorts it out. No hassle, no panic, just solid and knowledgeable advice and a workable solution at the cheapest available price.

Absolutely stunning. No-one that I’ve introduced them to over many years has anything but praise for their services and virtually everyone has become a repeat & loyal customer. What better recommendation can there be?

Nicjaytee London

 

Why Choose Us

Why Choose Us
 

Every client is unique, every Business trip is different. Companies turn to Just The ticket for lots of reasons. But, in most cases, it distils down to a single word: Trust.

Simply put, we understand your business. That claim is based on decades of work, supporting companies, finding solutions to complex travel itineraries, understating the needs of the individual traveller

And close collaboration with our partners to offer the very best value for money.

Leveraging our knowledge of your business, we’re able to create solutions that incorporate more than just the latest technology. There’s tremendous value in having the expertise, knowledge, innovative products that match your needs,  and incorporate the workflows you prefer. To complement that powerful portfolio, we provide a variety of service and support, that tap into the experience base of our best people as consultants. We will become an invaluable addition to your team.